Dynamics 365 Service

At Softinova System, we help businesses deliver consistent, high-quality support with Dynamics 365 Service. Designed for modern service teams, it centralizes customer interactions, automates case management, and provides real-time insights to improve satisfaction and reduce resolution times.

We begin by understanding your service workflows. Whether you're managing field service, contact centers, or self-service portals, we tailor Dynamics 365 Service to fit your goals. Our team configures case routing, SLAs, and knowledge bases to ensure faster, smarter support.

Dynamics 365 Service brings every customer interaction—email, chat, phone, and social—into one unified view. Agents get the context they need to resolve issues quickly, while managers gain visibility into performance and customer sentiment.

With AI-powered recommendations and predictive analytics, your team can anticipate needs, reduce escalations, and improve first-contact resolution. Integration with Microsoft 365 and Teams ensures seamless collaboration across departments.
We also focus on adoption. Through training and ongoing support, we ensure your team feels confident using the platform every day. Partnering with Softinova means turning service delivery into a strategic advantage—one that builds loyalty, reduces costs, and scales with your business.

• Dynamics 365 Service centralizes support channels, giving agents a unified view of customer interactions and history.
• Automated case routing and SLAs reduce response times, improving resolution rates and customer satisfaction.
• AI-driven insights and dashboards help managers track performance, identify trends, and optimize service delivery.
• Integrated knowledge bases and self-service portals empower customers to resolve issues independently and efficiently.
• Seamless integration with Microsoft 365 and Teams enhances collaboration across departments and improves service coordination.